Customers in the UK have the statutory right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel their order (prior to shipment) for any item purchased either online or over the phone.
From this, if you’ve placed an order and wish to cancel it, you are entitled to a full refund prior to your order being shipped or before manufacture process has been started. If any costs have been incurred prior to refund being requested, costs will be deducted from refund total.
If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred. Any unpaid freight charges will be deducted from your refund.
If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred.
Items must be returned to Assassin Goods LTD at the customer’s expense in the original packaging and in perfect ‘saleable’ condition. Assassin Goods LTD reserves the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be repaired, repackaged or reduced in price for resale.
In order to arrange a refund or exchange, you must first contact Assassin Goods LTD customer services to discuss the return. We will review and where appropriate, authorize your query and provide instructions on how to proceed with the product return. Returns will only be accepted with prior approval from Assassin Goods LTD.
For most items, you have 28 days from purchase for a refund or an exchange. Where extended warranties apply, please see individual item specifications.
If an item is being returned due to damage, photo/video evidence of damages are to be provided.
Please make sure to contact Assassin Goods LTD before returning any items. Items should be returned to us within 28 days in a new and unused condition, in their original packaging or a suitable alternative that will ensure the goods are not damaged in transit.
Any refund due will be processed upon receipt of items as above.
Goods returned for refund will incur carriage costs. Any exchanges will also incur additional delivery charges. A re-stocking charge of 15% of the total value of the Goods will be applied.
If goods/packaging arrive damaged, please ensure the goods are signed as damaged. Failure to do so will result in a claim unable to be raised for damaged goods.